FREQUENTLY ASKED QUESTIONS + STORE INFO
Processing time vs. shipping time and estimated timeframes
Processing time: the time it takes me to make your items before I send them. Remember where I said I'm a one person show? Well, I'm a one person show. Not just that but all my items are made to order with the only exception being my enamel pins (which are made by a manufacturer external to my studio because my husband takes issue with the idea of me working with molten iron in the house).
Europe: 1-2 weeks
US + Canada: 2-4 weeks
Oceania: 3-5 weeks
Rest of World: 3-6 weeks
Can you rush my order?
In a word? No.
Do you do custom/personalised orders/take suggestions?
I do take custom orders! Please do contact me if you're after something special. I can make custom badges and patches, just get in touch. :)
P.s. please don't message me asking for a badge that directly contravene one I already sell. No, I won't make a badge that says "vaccines do cause autism" or "hug TERFs". I sell my beliefs on my badges, and I won't make or sell nonsense ideas I don't agree with.
Do you do wholesale?
Any pins, patches or prints can be ordered in bulk and I can provide a wholesale price upon request, just ping me a message! There is a minimum unit order for bulk discounts; the more you order the better deal you'll get, from 30% off up to 60% off.
My limited prints are, of course, limited. If there are 15 left then sure thing you can have 15 but there are no price breaks on these prints. The reason for that is usually because they're for a cause (e.g. a charity).
How do I look after my screen printed patch?
Your screen printed patch will be heat sealed so that it is wash safe. Though if you are going to wash it I highly recommend a gentle hand wash. If you must wash it in a machine then make sure it's a cold wash (30 degrees will be ideal). DO NOT TUMBLE DRY IT. I use screen printing ink and it is NOT tumble dry safe. Also best to refrain from ironing directly on it, it won't like that.
Why is the shipping cost not just the cost of a stamp/the service used?
Shipping, or postage and packing, is just that: postage AND packing.
The postage cost covers not only the cost of a stamp/the service used but will also include the cost of packaging material (envelopes, customs labels, address labels); it also covers maintenance, Etsy fees (which are also charged on postage) and the cost of mail collection from my premises; it also includes time spent packaging your order and getting it ready in mail sacks, labelled for collection.
I keep postal costs down as much as possible, but they need to be covered. Don't worry, I don't make any extra money from shipping! If I think you've been overcharged (sometimes happens if you buy a lot, or because of a glitch) I'll refund you any shipping overages. :)
What service is used to ship my order?
I always ship with Royal Mail. I ship every week day; I don't ship on the weekends.
UK: for badges, stickers and mugs, I use SECOND CLASS (but you can upgrade if you wish!); for everything else I use FIRST CLASS. If your order tips over into free delivery (over £20) it'll be sent second class regardless of what it is.
Outside UK: default is International Standard (Airmail) - I won't send Economy (land/sea mail), despite it being cheaper, because it takes a million years to arrive.
Your order is NOT TRACKED as standard.
You can upgrade to a tracked service at checkout BUT except in the case of UK next day, this doesn't make anything any quicker. Processing time also does not change.
Need it yesterday? PLEASE message me BEFORE you order.
What if I don't pick my order up, or my order is undelivered and gets returned to seller?
Your order may get returned to me if it's undeliverable (I.e. If you have given the wrong address or an old address and the package has been rejected), or if you don't collect your order from your local depot where it may be held for a set time following non-delivery.
If your order gets returned to me, you have two options.
Either you can get a refund (full item cost, plus standard shipping - this means if you paid for express or tracked, you only get the cost of the standard shipping back, minus the cost of any upgrade).
Your other option is redelivery. You may request to have your order resent; but you will need to pay the shipping cost again (this is to be paid via Etsy or PayPal).
Do you use plastic packaging?
Almost all of my packaging is plastic free and recycled and/or recyclable. I print my order forms on recycled eco paper and your order will be packaged in a paper candy bag within a card envelope. I may also use a bit of paper tape to seal the envelope.
Some orders have to be sent in mailer bags but they're biodegradable and I'm currently in the process of switching to biodegradable cello bags for packaging prints!
All my packaging is very, very minimal (I don't even use backing cards on my enamel pins) and is all recyclable or compostable. I'm not about pumping extra garbage into the earth when we're already on the verge of an environmental crisis, so please don't expect a lot of bells and whistles (see: unnecesary fancy stuff like sweets and such) at the expense of our planet.
What about my prints? How do I look after those?
Do make sure you have a think about where you put your prints. All the inks I use are archival, which means they're lightfast... but no lightfastness is totally infinite. I'd recommend not hanging your print in the line of direct, constant sunlight. But other than that, your print should be with you a very very long time with minimal to zero change in appearance/colour.
For holo prints, be really careful how you handle them because they're prone to taking fingerprints which can be pretty noticeable! As with above, try not to hang them where they'll be continually exposed to direct sunlight.
General returns/refunds policy
+ So you changed your mind? +
+ Your item arrived damaged? +
+ My order hasn't arrived yet! +
I just placed my order but I changed my mind/my address is incorrect/I want to add more!
Alyce, my item broke, what's up!
Well I'm real sorry to hear that! Contact me, first of all, and let me know what happened. It's super rare but it does happen and I'm always willing to replace or refund, of course! I've had a few issues with weird aluminum bracelet breakages resulting from faulty blanks and also one time I had a holographic pin where the front fell off! So definitely contact me if anything like that happens and I'll sort it!